Customer Service Policy

Workers are to always conduct themselves in a pleasant, respectable and courteous manner during working hours or whilst displaying The Business name. All workers are expected to show respect for our clients with regards to their requests and their property.

Workers should endeavour to undertake the following:

  • Attend jobs promptly. Contact the office or client if delayed.
  • Greet and thank clients courteously.
  • Make every effort to protect client’s property i.e. carpets, walls, gardens, etc. Without compromising safety.
  • Inform customers of the work carried out and, where possible, ensure that they are aware of any changes made. Ensure they have understood changes and the client is satisfied i.e. instructions on how to set sensor lights, timers, etc.
  • Ensure that all work completed or left unfinished overnight is left safe and tidy.
  • Ensure all work sites are kept as clean and neat as possible.
  • Use drop sheets where necessary to protect the client’s furnishings.
  • Be aware of any requirements individual clients may have in respect to access to their work site i.e. commercial kitchens requiring hair nets to be worn, security access codes or return of keys.
  • Workers should maintain a personal manner and appearance that will represent The Business in a positive manner in line with social and community expectations.
  • Improve customer service with professional presentation, housekeeping and site management showing respect for the customers’ requirements and expectations.
  • Market additional services or products to customers if appropriate by keeping abreast of industry trends and being aware of improved offerings from the businesses suppliers.
  • If an accident happens in whatever circumstance, it must be reported to management immediately in line with our incident reporting procedures.